Sunday, July 09, 2006

Cingular Wireless II - It only gets worse.. much worse!

Sunday, July 9, 2006
Nine days later things have only deteriorated, as far as Cingular is concerned. My worst imaginings - and nightmares - could not have conjured up such a bizzare scenario.

Hours of my time in Sri Lanka and my staff members’ time in Washington have been consumed to no avail. Cingular staff have provided conflicting, inaccurate information, failed to follow through, failed to contact me. I contacted an independent consultant in Sri Lanka, who verified that Cingular had failed to do what they promised to do and said they had done. What does it say about this US carrier that a Sri Lankan carrier provides service that is so markedly superior - Occidentalism?

I can’t remember when I have had more frustrating, time consuming costly experience with a commercial organization.

I have abandoned the quest for Blackberry service in Sri Lanka. This has nothing to do with Sri Lanka and everything to do with Cingular Wireless.


Anonymous Alaina said...

Hi John,
I'm sorry to hear your troubles with Cingular but I can relate. My home is the only place I don't get reception in Arizona and I've had to get my first land line.

I hope it gets better though I'm not sure any other wireless carrier is better. :)

All the best!

8:29 PM  

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